Returns & Recalls

Our Return Policy:

• Returns or exchanges must be handled through Customer Service.
• Returns require a valid receipt and the product, unless previously arranged by a manager.
• Some returns may require manager approval.
• Some returns may only qualify for store credit or replacement product.
• Atkins reserves the right to offer partial refunds or store credit on partial returns.
• All items must be in original condition to be valid for return or exchange, unless deemed defective from time of purchase.
• Packaged perishable items that do not come with a safety seal are only valid for return or exchange if deemed defective from time of purchase.
• Items intended for immediate consumption such as salad bar, wraps and sandwiches, and bakery items are only valid for return or exchange if deemed defective from time of purchase.
• No returns on holiday-themed items after holiday.
• No returns or exchanges on reduced or clearance items.
• No returns or exchanges on Gift Baskets or Gift Basket items.

Time Limit for Valid Returns

• Perishable items: 3 days from the purchase date (Includes Plants & Flowers).
• Items intended for immediate consumption such as salad bar, wraps and sandwiches, and bakery items: 1 day from purchase date.
• Non-perishable items: 30 days from the purchase date.
• If unable to return to the store within time limit, please call immediately and ask for Customer Service. Valid Return Processing
• All valid returns will be refunded using the same method of payment as the original purchase or issued store credit. Except personal checks: Two-week delay until check is processed.
• All returns over $20 require a valid picture ID and signature.
• All returns must include a completed return form.
  

Overcharges

• Valid receipt is required.
• Only the amount overcharged will be refunded, not total value of item.
• Valid overcharges will be refunded using the same method of payment as the original purchase or given store credit. Except personal checks: Two-week delay until check is processed.
• If unable to return to the store within time limit, please call immediately and ask for Customer Service.