Terms & Conditions
Please read the delivery terms below carefully before you continue to our online store.
LOCAL DELIVERY POLICY – effective 9/25/2023
- We deliver Monday-Saturday (with the exception of certain holidays).
- We cannot guarantee delivery times.
- Only one delivery attempt will be made. Atkins is not responsible for packages left unattended.
- Outlying Towns will be delivered in the afternoon (generally between 12:30 – 4:00pm)
$25 MINIMUM ORDER FOR LOCAL DELIVERIES
$15.00
- Amherst
- Pelham
$20.00
- Hadley
Outlying Towns:
$20.00
- Belchertown
- Granby
- South Hadley
- Sunderland
- Leverett
- Shutesbury
- Northampton/Florence
If your desired town is not listed above, please select UPS Shipping. If that is not an option, please call us at (413) 253-9528 to discuss other options.
ALL ORDERS need at least two days advance notice; often times more notice is needed during holiday times and there is a minimum of $25.00 plus delivery for local deliveries.
Please allow 48 hours notice for LOCAL DELIVERIES or IN-STORE PICK UPS.
LOCAL COLLEGE DELIVERIES: PLEASE PROVIDE STUDENT’S NAME, DORM ADDRESS, P.O. BOX NUMBER AND PHONE NUMBER. Deliveries will be made to the post office, service desks or auxilliary services only, we do not deliver to the dorm buildings.
BEER & WINE BASKETS cannot be shipped. Local Delivery or Store Pick-up only.
A 21+ Signature is required upon delivery.
Per Mass. Law, no alcohol may be purchased or delivered before 8am (Mon. – Sat.) and 10am (Sun.) – including beer or wine baskets.
No Alcohol will be delivered to any student residence on any of the 5 local College campuses.
ALL STORE PICK-UPS must be picked up at 1150 West Street, SOUTH AMHERST
SHIPPING:
Shipping & Handling is calculated based on package weight and zip code of the recipient, according to the UPS.com website’s daily rate plus a $5 handling fee.
FOR GUARANTEED SHIPPING:
For week of THANKSGIVING: orders must be received by Nov. 8th
For week of CHRISTMAS: orders must be received by Dec. 5th
Orders are generally filled within two to three business days.
Delivery period: All perishable packages being shipped UPS are shipped at the beginning of the week to avoid packages being held over the weekend; therefore, we reserve the right to delay your shipping to insure fresh delivery of your gift. Please call or email with any questions!
The date you select when ordering something for shipping is the date the package is shipped out, not the date of delivery.
Severe Weather Conditions
During periods of very cold or hot weather, Atkins may decide to hold up the shipping to prevent the product from freezing and/or heat damage.
Shipping Restrictions: Due to state agricultural regulations, Gift Assortments containing fresh fruit cannot be shipped to CALIFORNIA, ARIZONA, IDAHO, NEVADA, OREGON, UTAH, OR WASHINGTON.
Shipping Perishable Products
To guarantee freshness, many food gifts must be delivered within 2 business days. Perishable items include fruit baskets, apple packs and baked goods. Warm climates, time of year and travel time will determine if UPS Air is needed. For questions please call us at (413) 253-9528
Address Corrections: Please be careful to include the correct address for shipping or delivery and to be sure the customer will be in town. Baskets that are returned to Atkins may be charged 10% or more of the original cost of the basket, depending on the condition of the basket when returned plus shipping or delivery fee. Perishable baskets will be charged full value for re-shipments. ADDRESS CORRECTIONS WILL RESULT IN A $12 FEE (from UPS – which we will pass on to you.)
WE DO NOT SHIP INTERNATIONALLY