Returns & Recalls

Our Return Policy:

Returns or exchanges must be handled through Customer Service.
Returns require a valid receipt and the product, unless previously arranged by a manager.
Some returns may require manager approval.
Some returns may only qualify for store credit or replacement product.
Atkins reserves the right to offer partial refunds or store credit on partial returns.
All items must be in their original condition to be valid for return or exchange, unless deemed defective from the time of purchase.
Packaged perishable items that do not come with a safety seal are only valid for return or exchange if deemed defective from the time of purchase.
Items intended for immediate consumption such as salad bar, wraps and sandwiches, and bakery items are only valid for return or exchange if deemed defective from time of purchase.
No returns on holiday-themed items.
No returns or exchanges on reduced or clearance items.
No returns or exchanges on Gift Baskets or Gift Basket items.
No returns or credits will be made on select perishable items left behind by customer

Time Limit for Valid Returns

Perishable items: 3 days from the purchase date (Includes Plants & Flowers).
Items intended for immediate consumption such as salad bar, wraps, sandwiches, and bakery items: same day of purchase.
Non-perishable items: 30 days from the purchase date.
If unable to return to the store within the time limit, please call immediately and ask for Customer Service.

Valid Return Processing

All valid returns will be refunded using the same method of payment as the original purchase or issued store credit.

o Except personal checks: Two-week delay until check is processed.

Overcharges

Valid receipt is required.
Overcharges will be handled in accordance with the Massachusetts Price Accuracy Guarantee

o Except personal checks: Two-week delay until check is processed.

Consignment